Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not cover any shipping 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joel_taylor_85@hotmail.com. If your return is accepted, we’ll send you a return shipping label, we do not cover shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joel_taylor_85@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not cover oil usage you may encounter, mechanical fees or shipping Please get in touch if you have questions or concerns about your specific item.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send a replacement again we do not cover shipping costs.

Refunds
We will notify you once we’ve received and inspected your return, we do not cover your mechanical fees you may encounter, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Refunds are accepted due to manufacturing faults only. Refunds are not given if you have simply changed your mind or because of damage from installing errors. A built btr has a non refundable amount of $750au